INTRODUCTION

Sportsview Hotel Kasarani values your privacy and takes great care to protect any information you provide us with. Please read our Privacy Policy carefully to understand how we treat your personal information. By visiting www.sportsviewhotel.com (Website), either through a browser or mobile app, you accept and consent to our Privacy Policy. If you do not consent to our Privacy Policy, kindly refrain from accessing our Website or providing us with any personal information.

• We only ask for personal information that we require.
• We will only use this information to fulfill the purposes for which it was collected, such as recruitment or marketing.
• We’ll inform you what information we have recorded about you.
• If you would like any personal information changed or deleted, simply request it.

Exercise your Privacy Rights

USE OF COOKIES

Our Website uses cookies. A cookie is a small file sent by a web server to your browser and stored on your device. The cookie is sent back to the server every time your browser requests a page from the Website.

Cookies help us:

• Recognise you and save your preferences
• Provide customised content and services
• Enhance your user experience
• Improve our Website

Most browsers allow you to reject cookies; however, blocking cookies may negatively affect the usability of the Website.

We may use both session cookies and persistent cookies:

• Session cookies are deleted when you close your browser and typically do not identify you personally.
• Persistent cookies remain on your device until deleted or expired and help us recognise you when you return.

We use:

• First-party cookies for personalisation and managing your Website experience.
• Third-party cookies for advertising, statistics, and plug-in functionalities.
• Google Analytics to generate statistical data about Website usage.
• Cookies from our payment services providers, booking partners, loyalty program providers</strong >, and advertising agencies.

We do not control third-party cookies.

By continuing to use the Website, you agree to our use of cookies.

INFORMATION WE COLLECT

Active Information

You may voluntarily provide us with personal information by:

• Creating an online account
• Filling and submitting forms on our Website, at our hotel, during events or trade fairs
• Subscribing to our emails
• Making reservations or bookings
• Registering for our loyalty programs
• Entering contests or surveys
• Contacting us via phone, email, or chat
• Submitting reviews, testimonials, or feedback

Passive Information

Our web server may automatically collect the following data (which does not personally identify you unless actively shared):

• IP address
• Date and time of visit
• Duration of visit
• Pages accessed and files downloaded
• Referral site
• Device and browser type
• Language preference
• Other analytical information

By using our Website, you consent to the processing of this data and to being contacted via SMS, email, phone, or app notifications.

WHY WE COLLECT YOUR INFORMATION

Your information helps Sportsview Hotel Kasarani to provide quality service and enhance your experience. We use it for:

• User registration on our platforms
• Booking and payment processing via third-party vendors
• Communication regarding your bookings or inquiries
• Contract discussions (for partners or representatives)
• Informing you about our offers, events, and services
• Website maintenance notifications
• Direct marketing (you can opt out at any time)
• Website performance analysis
• Survey and research reporting
• Compliance with legal and contractual obligations
• Dispute resolution and enforcement of agreements

THIRD-PARTY WEBSITES

This Privacy Policy does not apply to third-party websites linked to or embedded in our Website. These sites may have different privacy practices. We recommend reviewing their privacy policies independently to understand how your data will be handled.

DISCLOSURE

We do not sell your personal information. We may share your information with trusted third parties essential for providing our services:

• Law enforcement or government agencies (as required by law)
• Our group companies or affiliated hotels
• Payment and banking service providers
• Marketing and advertising partners
• IT and service vendors
• Any successors in business or asset transfers

SALE OF BUSINESS OR ASSETS

In the event of a merger, sale, liquidation, or asset transfer, all information including your personal data may be transferred to a third party that agrees to uphold the terms of this Privacy Policy.

SECURITY OVER INTERNET

Sportsview Hotel Kasarani takes reasonable steps to protect your data against loss, misuse, unauthorised access, alteration, or destruction. While no internet transmission is 100% secure, we implement current best practices, including:

• Technical safeguards
• Procedural controls
• Monitoring and tracking systems

However, we cannot guarantee complete security over the internet and advise caution when transmitting sensitive information online.